> For the complete documentation index, see [llms.txt](https://enoch-app.gitbook.io/enoch/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://enoch-app.gitbook.io/enoch/developers-integration-guide/unreal-engine-integration/troubleshooting/avatar-loading-issue.md).

# Avatar loading issue

## Avatar does not load on application build

If avatar loading works in the Unity Editor but not a in the built application, the GLTFUtility shaders are likely missing. To fix this, add them to the **Always Include Shaders** list in the graphics settings.&#x20;

In the Unity Editor, go to **Edit > Project Settings > Graphics** and find the **Always Include Shaders** list. Add the 4 GLTFUtlility shaders as shown below.

## Cannot Load an Avatar in Unity 2018

{% hint style="danger" %}
We no longer actively test or develop features for Unity 2018.
{% endhint %}

* If your package import is interrupted, try reimporting the package.&#x20;
* If you have issues with avatars not loading in built applications, make sure to add the GLTF Utility shaders to the "Always Include Shaders" list in Unity's Graphics Settings.


---

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