Support and Safety
How to Protect Your Enoch Account from Scam
Crypto scams are emerging as the market becomes more popular. Enoch encourages users to be cautious and take the necessary actions to protect themselves from falling victims to these scams.
Common cryptocurrency scams
Scammers are using new ways to find their next target, we, therefore, recommend you to stay alert to possible scams at all times. Here are some common examples:
1. Impersonating Enoch staff
Scammers might impersonate the Enoch Customer Service team and contact you outside of our official channels. Please note that Enoch Support staff will never ask you to reveal any sensitive information or send money to any address for any reason. If you suspect that you are chatting with a scammer, please report your case to our Security Team Agent immediately.
2. Phishing attack
Phishing is a fraudulent attempt to obtain sensitive information, such as your username, password, 2FA code, by disguising as Enoch in emails, fake websites and social media accounts, instant messages, etc.Phishing attack protection requires steps to be taken by both users and Enoch. Here are some of the steps you can take to protect yourself:
Enable Two-Factor Authentication (2FA), such as Google Authenticator or SMS. Never disclose your backup keys to anyone or on any website;
Enable the anti-phishing code to add multiple protections to your emails;
Always upgrade your browser to the latest version as they will warn users of phishing or unsafe high-risk websites;
Always log in to Enoch through the official website. We also recommend you to check and verify whether an SSL certificate is given for the domain name *.enoch.com or *.enoch.net.
Please report any Enoch phishing sites you see to our Security Team Agent immediately.
3. Fake law enforcement messages
Scammers might also impersonate law enforcement authorities and ask you to take immediate action, or your account will be frozen. For example, they would say that your account has received funds from illegal sources and is being investigated for money laundering. You will be asked to disclose sensitive information of your account or transfer funds to the scammerโs account to โverifyโ your identity. When you receive these messages, do not reply or disclose your account information. Please note that law enforcement authorities will not contact you directly on the grounds that your account is at risk of money laundering, nor ask for your password or make a transfer to unknown accounts. You can pay attention to official Enoch announcements for the latest updates. Please also report any fake messages to our Security Team Agent immediately, or contact Enoch Support for assistance.
Security Tips
You can verify the identity of the person contacting you by entering the email address, phone number, or Telegram ID to check if they are an official Enoch representative. You may also whitelist the following official Enoch email addresses in your email:
Whitelist Enoch email addresses
And most importantly, you should:
Never share your password with anyone;
Never return any calls from someone claiming to be a Enoch employee or Enoch Support team;
Never send money to anyone claiming to be a Enoch employee;
Enable Two Factor Authentication (Google/SMS Authentication).
Risk reminder on the withdrawing digital assets
Dear user:
Withdrawal operations are a risky act of asset transfer. Therefore, You are advised to carefully consider and understand clear judgment to assess Your risk capacity and the following the various risk factors of this service before making any decisions on a withdrawal operation;
Once you make a prudent decision to accept this services, it is deemed that you have read and understood all the risk reminder notice in detail, and voluntarily accept the withdrawal service of Enoch; Any and all losses arising therefrom will be borne by You exclusively and We shall not be held liable in any manner whatsoever.
Enoch makes the following risk notifications and statements:
1.Change of asset ownership: Once the assets is withdrawn to another platform or address, this asset will be controlled by the individual / platform withdrawing address;
2๏ผ Assets cannot be recovered:Once the withdrawal is completed, the platform cannot assist you in recovering the withdrawal assets;
3.Loss of assets caused by withdrawal to untrusted platforms: Due to the lure of others, withdrawal to untrusted platforms such as illegal fund disks / MLM disks(Ponzi Scheme/ Pyramid scheme), which caused assets to no longer be available from this platform;
4.To withdraw digital assets due to be defrauded:
If users are lured by arbitrage, airdrop and other interests to withdraw assets to a gambling, fraud or illegal platform, etc., You may suffer loss of assets;
5.The loan is not returned: Due to the loan relationship, withdrawing money to another person's address, as a result, the person will not return it, resulting in loss of assets;
6.Money laundering risks: Users are entrusted or enticed by others to assist others to withdraw after buying assets, which involves participating in money laundering behaviors, resulting in assisting others to commit crimes and causing individuals to be held accountable by justice;
7.Wrong address: Due to personal filling in errors, withdrawal of digital assets to the wrong address, resulting in irrecoverable assets;
8.Participation in ICO risk: ICO crowdfunding is a high-risk investment behavior, please exercise caution, and please do not directly withdraw funds to the ICO crowdfunding address, which will prevent you from receiving the digital assets raised by the crowdfunding;
9.Risks caused by irresistible factors: including but not limited to unavoidable and insurmountable force majeure events such as wars, financial market crises, natural disasters, major political events, hacker attacks, computer virus outbreaks, and any other risks that may cause losses due to the operation of currency withdrawal. The user shall bear any loss caused by force majeure and accident risk;
10.Any loss caused by user's fault: the fault includes but is not limited to: loss caused by decision-making error, improper operation, forgetting or leaking password, password being cracked by others, personal computer system being intruded by a third party, malicious or improper operation of others when entrusting others to act as agents for transactions.
Risk Reminder: this risk notice does not guarantee to prompt all risks of withdrawal operation. Users should fully understand relevant policies and regulations, carefully read the relevant service agreement or rules of the platform, and carefully consider their own risk tolerance according to their own relevant conditions before withdrawing through Enoch.
You promise and understake that you have carefully read this risk warning notice, understood all risks mentioned above, and voluntarily bear the all possible losses to you.
Solemn reminder!
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